Privacy Policy

This Privacy Policy explains how Still Moving Psychology (Pavitra Psychology Pty Ltd) collect, use, store, and disclose personal information through our website and services.

1. What Information We Collect

We may collect personal information including:

• your name, date of birth, address, phone number, and email address;

• emergency contact details;

• Medicare and referral information;

• payment and billing information;

• appointment and booking information;

• health and psychological information relevant to the provision of services;

• information submitted through website forms or enquiries; and

• technical website information such as IP address, browser type, and cookies.

We only collect information reasonably necessary to provide our services or operate our website and clinic.

2. How We Collect Information

We may collect personal information through:

• website enquiry forms;

• online booking systems;

• intake and consent forms;

• email, phone, or SMS communication;

• telehealth or practice management platforms;

• referrals from healthcare providers;

• information provided during sessions; and

• website analytics and cookies.

Where reasonable and practical, we will collect information directly from you.

3. Why We Collect Information

We may collect, use, and store personal information for purposes including:

• providing psychological services;

• booking and managing appointments;

• communicating with you regarding appointments or services;

• processing payments and Medicare claims;

• maintaining clinical records;

• complying with legal, ethical, and professional obligations;

• improving our website and services; and

• responding to enquiries or feedback.

4. Website Cookies & Analytics

Our website may use cookies and analytics services to help us understand website traffic and improve user experience.

Cookies generally do not identify you personally but may collect information about how you use our website.

You can adjust your browser settings to refuse cookies, although some website functionality may be affected.

5. Disclosure of Information

We may disclose personal information where:

• you have provided consent;

• disclosure is required or authorised by law;

• there is a serious and imminent risk to your safety or another person’s safety;

• disclosure is necessary for Medicare, billing, or administrative purposes; or

• disclosure is required as part of professional consultation, supervision, or legal obligations.

Where appropriate, information may be shared with:

• your GP or referring practitioner;

• other healthcare providers involved in your care;

• Medicare or payment processors;

• practice management or telehealth service providers; or

• regulatory or legal bodies where required.

We take reasonable steps to ensure third-party providers handle information securely.

6. Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically using secure practice management systems, cloud-based software providers, or encrypted communication systems.

While we take reasonable security measures, no method of electronic transmission or online storage can guarantee absolute security.

7. Telehealth & Electronic Communication

Electronic communication carries inherent privacy and security risks.

By communicating with us electronically or participating in telehealth appointments, you acknowledge that:

• electronic communications may not always be secure;

• internet disruptions or technical failures may occur; and

• confidentiality cannot be guaranteed absolutely through online systems.

We take reasonable steps to use secure and reputable platforms for communication and telehealth services.

8. Access to Your Information

You may request access to personal information we hold about you, subject to applicable legal and professional limitations.

Requests for access should be made in writing.

In some circumstances, access may be declined where permitted under privacy legislation, including where access may pose a serious risk to health or safety or unreasonably impact another person's privacy.

9. Retention of Records

We retain clinical records in accordance with legal and professional record-keeping obligations applicable to psychologists in Australia.

Records are generally retained for the minimum period required under relevant legislation and professional guidelines.

10. Third-Party Websites & Platforms

Our website may contain links to third-party websites or use third-party platforms for bookings, payments, forms, telehealth, or communication.

We are not responsible for the privacy practices or content of third-party services outside our control.

11. Overseas Data Storage

Some third-party service providers we use may store data on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure providers maintain appropriate privacy and security standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on this page with the revised effective date.

13. Complaints & Privacy Concerns

If you have concerns about how your personal information has been handled, please contact us via our Contact page.

We will attempt to respond to privacy concerns within a reasonable timeframe.

14. Contact

Still Moving Psychology
Melbourne, Victoria, Australia

Email: hello@stillmoving.com.au